Unfortunately, we are unable to accept the return or offer refund for electronic (downloadable) items. However, we are happy to accept the return of any physicial item within 14 days of order placement, providing it is in its original condition andin its original packaging, where appropriate.

We do not require a reason for your return, although it would be appreciated if you could provide one, particularly if the goods are faulty.

Once we have received your returns and checked the items, we will process a refund, normally via PayPal. Refunds / replacements are usually processed within 5 working days. Unless the item is damaged or faulty, we will not usually refund shipping costs.

Replacements

We are happy to replace faulty items or items of the wrong format - please ensure that you include whether you are requesting a refund or a replacement when you return your item(s). We will not usually replace a product with a different product.

Faulty / Damaged Items

We will refund the cost of shipping for items that are faulty or have been damaged in transit.

Exclusions

Unfortunately we are unable to accept goods that are returned to us damaged or tarnished in any way (secondary to any faults or damaged you have reported when requesting a refund/replacement). However, if the goods have been damaged in transit, you must inform us immediately so that we can investigate and claim as necessary.

The following items are also exempt from the Distance Selling Regulations and therefore will not usually be accepted as returns:

• Personalised items - this includes books signed by authors addressed to the purchaser.
• Digital downloads - unless you purchase an item and receive it more than 14 days later, in which case, your 14-day right to return applies.

Returns Address

Please return items via recorded delivery or other signed-for service. We can not accept responsibility for or refund returns that are lost in the post, unless you have proof of sending.

Send your returns to:

This returns and cancellation policy does not affect your statutory rights.